Return & Refund Policy for shoppingday.pk

1. Who we are

This website is operated by shoppingday.pk. For any return or refund request, please contact us at our provided customer support email/phone (please insert your actual contact details here).

2. Return / Refund / Exchange Period

  • Customers may request a return, refund, or exchange within 30 days of delivery date.

  • After 30 days, we may — at our discretion — accept returns only if the item is defective or not as described.

3. Eligibility / Conditions for Return

To qualify for a return or exchange:

  • The item must be unused, undamaged, and in its original packaging (with tags, seals, invoices, labels, etc., intact).

  • You must provide proof of purchase (invoice or order confirmation). 

  • Products that were marked as “final sale,” “clearance,” or “non-returnable” at checkout are generally not eligible for return/exchange (unless defective). 

4. What you get: Refund, Exchange, or Store Credit

  • Upon receiving and inspecting the returned item, we may offer a full refund, store credit, or exchange (of equal value or paying the price difference), depending on stock and customer preference.

  • Refunds are processed to the original method of payment. For exchanges or store credits, the balance will be issued accordingly.

5. Return Costs & Process

  • If the return is due to a mistake on our side (wrong item, defective, or not as described), we will arrange free return pickup or cover shipping costs.

  • If the return is due to a customer’s change of mind, the customer may need to pay return shipping costs.

  • Returns must be initiated by contacting our support with order number, reason for return, and photos if relevant. Once approved, send the item back using a secure delivery method.

  • We recommend using a tracked courier and keeping proof of dispatch until refund/exchange is confirmed.

6. Non-returnable / Non-exchangeable Items (Exceptions)

Some items may not be eligible for return or exchange — for example:

  • Items damaged by the customer after delivery.

  • Items missing original packaging, tags, or invoice.

  • Items marked “final sale” or “clearance.”

  • Perishable goods (if applicable), hygiene-sensitive items, or any product where return may pose health/safety concerns (depending on what you sell).

7. Defective or Incorrect Items

If you receive a defective, wrong, or damaged item:

  • Contact us within 7 days of delivery (or specify your preferred short window) with photos.

  • We will arrange return pickup, and once item is confirmed faulty/wrong, we will offer a full refund or replacement at no extra cost.

8. How to Submit a Return / Refund Request

  1. Email (or message) our support with your order number, item name / SKU, reason for return, and photos (if damaged/defective).

  2. Wait for our confirmation — we’ll reply with the next steps (return address or pickup, whether return shipping is free, etc.).

  3. Once we receive and inspect the item, we’ll notify you of approval or rejection, and process refund/exchange/store credit accordingly.

9. Processing Time

Refunds or exchanges are typically processed within 5–14 business days from when we receive the returned item (depending on courier delays and inspection time).

10. Contact / Customer Support

If you have any questions about returns or refunds, or you encounter any problem, please contact us at: [insert support email and/or phone number].

Why a Clear Return Policy Matters

  • A well-written return/refund policy builds trust with customers and reduces cart abandonment. 

  • It protects your business from misunderstandings or disputes. 

  • Clear rules help you manage returns efficiently and keep your customers happy.